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Zoom to Allow for AI Training on Customer Data

Zoom AI
By Luigi Savarese
Luigi Savarese

3 Min

August 8, 2023
  • Zoom updated its terms of service to allow customer data to train its AI models.
  • Users are worried about Zoom collecting and using their personal data for monitoring or advertising purposes after the update.

Zoom updated its terms of service to allow for the use of customer data to train its artificial intelligence (AI) models. The update went into effect on July 27 and gives Zoom the right to use "service-generated data" to train its AI. This includes customer information on product usage, telemetry and diagnostic data, and similar content or data collected by the company.

This is a significant development for Zoom, as it signals the company's intention to invest more heavily in AI. AI has the potential to revolutionize the way Zoom works. In fact, the company is likely hoping to use customer data to train its AI models to understand user behavior and preferences better.

However, the update has also raised concerns about privacy. Some users are worried that Zoom could use their data to track them or to target them with advertising. Zoom responded to these concerns by saying that it will not use audio, video, or chat content for training its AI models without customer consent.

Zoom customers concerned about privacy can opt out of the AI training program. They can disable the "generative AI features" in the Zoom settings. However, this will not allow users to use the meeting summary tool and the chat message composer.

LAB51 on AI Used for Training Customer Data

The recent update to Zoom's terms of service has both advantages and disadvantages that are worth discussing.


  • Improved accuracy and performance: AI can improve customer experiences by providing more accurate search results, personalized content, and relevant recommendations.
  • Reduced costs: AI can automate tasks, saving costs for businesses with large amounts of data.
  • Increased efficiency: AI simplifies procedures and enhances effectiveness, freeing up time for critical duties.
  • New opportunities: AI can create new products and services that help companies grow and progress.


  • Privacy concerns: The use of AI to collect and analyze user data without their knowledge can lead to privacy concerns.
  • Bias: Biased AI models can lead to unfair treatment of certain groups if trained on inaccurate data.
  • Security risks: AI systems can be vulnerable to cyberattacks. This could lead to the theft of sensitive data or the disruption of services.

AI is a powerful tool that can be used to improve the lives of people. However, it is important to be aware of the potential risks associated with AI. Users will need to weigh the benefits of AI against the risks of privacy before deciding whether or not to opt into the training program.