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Hospitals Are Currently Conducting Tests on Google's Medical AI Chatbot

Hospitals are currently conducting tests on Google's medical AI chatbot
By Anja Prosch
Anja Prosch

3 Min

July 12, 2023

In today's healthcare landscape, artificial intelligence has emerged as a powerful tool that plays a significant role in understanding and consulting with patients. By leveraging advanced algorithms and data analytics, AI offers a range of benefits that enhance the healthcare experience. From analyzing patient data and engaging in meaningful conversations to providing decision support and remote monitoring, AI empowers healthcare professionals to deliver more personalized and informed care. 

Not long ago, Google, following the AI in medicine trends, released PaLM2. PaLM 2 is an AI tool that focuses on understanding and responding to medical-related questions and conversations. It is an advanced language model designed specifically for healthcare interactions. By training on a curated set of medical expert demonstrations, PaLM 2 aims to provide more accurate and contextually relevant information compared to general chatbots or search engines. Google believes that PaLM 2 can be particularly helpful in areas with limited access to doctors, as it expands the capabilities of AI in healthcare by a significant margin.

According to a recent report from The Wall Street Journal, Google's Med-PaLM 2 has been undergoing testing since April at the Mayo Clinic research hospital and other facilities. The publisher has obtained an internal email suggesting that Google envisions the enhanced capabilities of its updated model as particularly beneficial in regions with limited access to medical professionals. Med-PaLM 2 was trained on a carefully curated collection of medical expert demonstrations, which Google believes gives it an advantage in healthcare conversations compared to more general chatbots like Bard, Bing, and ChatGPT. Customers who are currently testing Med-PaLM 2 will have full control over their data, which will be encrypted, ensuring that Google does not have access to it.

Greg Corrado, a senior research director at Google, commented on the early development stages of Med-PaLM 2. While Corrado stated that he personally wouldn't want it to be involved in his family's "healthcare journey," he expressed his belief that Med-PaLM 2 significantly amplifies the potential areas where AI can bring benefits to healthcare, expanding them by a substantial factor.

In the future, chatbots will help patients in the medical field in many ways. One important thing is that they will be available all the time, so patients can get help whenever they need it. They can ask questions about their symptoms and get advice on what to do. Chatbots can also teach people about different health topics, like medicine and treatments, so they can make better decisions about their own health.

Another helpful thing chatbots can do is help patients make appointments with doctors. They can also send reminders so people don't forget their appointments.

After seeing a doctor, chatbots can check up on patients to see how they are doing and answer any questions they have. They can also provide emotional support to those who are dealing with long-term illnesses or feel stressed.

It's important to remember that chatbots cannot replace real doctors, but they can provide support and information to make healthcare better for patients. As technology gets better, chatbots will become even more advanced and helpful.